ON SITE OR REMOTE SERVICE

Under most circumstances, Wicked I.T, can give you a choice between resolving a problem remotely, via the internet, and sending a technician to your location! Unlike many providers, we do not charge a premium for a visit to your home, office or hotel. The optimal method will often time depend on the nature of the service request, problem urgency, customer configuration and the level of involvement the user would like to have.

Practical experience with customers has shown that on site visits are far more effective than attempting to correct a problem over the internet under the following conditions:

• There is no internet connectivity
• Speed of the system is extremely slow due to a virus or similar problem causing problem resolution times to be longer and thus more costly to the customer
• A hardware problem is suspected or new equipment is being added
• The customer desires to minimize their involvement in the overall support process after making the initial request for assistance

Conversely, support over the internet can be effective for simple virus and adware problems, system performance tuning and resolving usage questions.