Wicked I.T. was founded by four technology graduates and an industry veteran who realized that home and business computer users wanted a different approach to meeting their on site computer service and equipment installation needs. Customers told us that they were tired of calling for service and having to wade through 3 levels of voice menus before reaching a person who could get someone to their location that could actually help them with their problem. Many expressed frustration that the often advertised fixed price quoted to them turned out to be more illusion than fact. Customers were also clear that, in many cases, they wanted more than just repair assistance.

At Wicked I.T. you will always talk to a human and never have to listen to recorded announcements (besides the occasional voicemail, of course)! Moreover, once you establish a rapport with a particular technician who understands your business or home computing environment, we will endeavor to make that same black belt technician available to you for your next service call. No more dealing with different technicians for each call that you have to re educate about your specific configurations and operating environment.

While the competition will offer you a fixed price for specific services, savvy customers have come to realize that the key phrase here is “specific services”. When the technician arrives at your location, trouble shoots the problem, and then discovers that you have both a virus and spyware, rest assured you will be charged the fixed price fee for BOTH the spyware removal service AS WELL AS the virus removal action. Under worst case conditions where a virus may have damaged an operating system file, the fixed price for the operating system service will be added to your bill even when recreating this file may have taken only 15 minutes.

Wicked I.T. pricing will ensure that you incur the lowest cost by offering you the cheaper of either the traditional fixed fee structure used by competitors or our hourly rate!! So at the end of the service call YOU get to make the decision! See our pricing section for more details.

Beyond the world of business and home computer repair, installation service and wireless network setup, Wicked I.T. is showing the user community how to use their PC for more than just the traditional uses. Did you know that you can use your PC to record live TV broadcasts, fast forward through ads, pause and replay a particularly interesting scene, and show movies on your TV that reside on your PC? Well you can! And all for the fraction of the price of a TiVo® box or the monthly rental fees that your cable provider will charge you for similar capabilities.

Ever wish you could play the MP3s and other music files stored on your PC on a home stereo system? Using Wicked I.T.'s home stereo package you can easily make this wish come true. Let us show you how by visiting the Home Electronics packages section of the web site.

    -- Wicked I.T.